Frequently Asked Questions

If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is here to help! Reps are available Monday through Friday from 8 a.m. to 8 p.m. EST. Call toll-free at 1-866-594-0455 or email cs@geiger.com.

1. Complete all required fields. Users can now set up individual user names and passwords for the online store
2. Place an order for promotional goods. You must specify your division in order for your order to be processed
3. The approver for your division will receive an email asking for approval, edit the order (amend quantities) or deny the order.
4. Once approval has been received, the goods will be shipped and an invoice will be sent to you.

Please note that the estimated total given at the time of ordering does not reflect coupons used; these charges will be subtracted appropriately. If you have any questions please contact us at cs@geiger.com

1-866-594-0455

Your order can also be placed by phone, call toll-free 8:00 AM to 8:00 PM EST Monday through Friday. Please have your credit card ready when you call to provide your account number and expiration date. VISA, MasterCard, and American Express accepted. Charges on statement will appear as "Geiger Catalogs".

Merchandise pricing does not include shipping charges or applicable taxes. Ground orders can expect to be received within 7 - 10 business days. Please refer to individual item descriptions for production time on personalized or made-to-order merchandise.

Please allow appropriate transit time for receipt of your order. If you require expedited shipping, please call customer service.

* International orders may incur duties and fees by Customs as a separate charge from the order you place with us.

All returns must be authorized by customer service. Call or email us using the contact information above for return authorization. All claims for damaged or defective merchandise must be made within 10 days of receipt. Returns of non-defective merchandise must be made within 30 days and may incur a 20% restocking fee. We can only accept returns on non-defective merchandise if the item is inventoried in our warehouse. Sorry, on-demand items are not subject to return unless defective. Contact customer service for further details.

On the log in screen, click on “Forgot Password”, enter your email address that you use to log in, and we will email you with a new temporary password. After logging in, we recommend you change your password to a new, easier to remember password through the My Account page.

You can update your password at any time through the My Account page by selecting Change Password.

Yes. To do this, choose “Ship to multiple addresses” on the first checkout screen. From here, follow the prompts to either direct each item to a different shipping address, or “Split” the quantity of an item to multiple shipping addresses. Please call Customer Service for assistance at 1-866-594-0455.

You can update your billing address, manage shipping addresses, change your password, and view your order history through the Manage Account page.

An on-demand item is a product that is not pre-printed and stocked in our warehouse, but is produced on a per-request basis. On-demand items take longer to ship, as we produce them specially for you, so please refer to the individual production time listed within the product specifications and plan accordingly. On-demand items may also require a minimum order quantity to meet production requirements.

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